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MySales implementation at Chudo Market grocery chain resulted in a significantly increased business efficiency. Sales forecasting accuracy exceeds 80%, employees spend significantly less time on placing orders. With 97% OSA (on-shelf availability), the retailer almost entirely eliminated the problem of lost sales. Turnover increase of 15-20% released funding for new initiatives, write-offs significantly dropped. How did that happen?
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Chudo Market operates in a proximity store format with 30 locations across Kharkiv and Donetsk regions. The assortment consists of a wide range of everyday use products, groceries, including private label products. Constant improvement of internal process efficiency coupled with ensuring high-quality products and customer service is what Chudo Market considers vital to success.
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After the introduction of auto-ordering from MySales in Chudo Market, the training time of employees to make orders significantly reduceddedicated to ordering by employees significantly decreased. It became possible to plan vacations and holidays for suppliers and employees involved in ordering, which is very important during New Year's holidays and long weekends.
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